April 2017
Payroll Frequently Asked Questions:
When do I have to have my Timesheet sent by?
Timesheets are to be faxed through to 033 3043 4313 or 033 3043 4190 by 8am Monday to be paid on the Friday of the same week.
Alternatively they can be sent by post to be received by 8am Monday to be paid on the Friday of the same week. Please send them to the following address:
Payroll- Nursing Personnel Level 10 Great West House (GW-1) Brentford, London TW8 9DF
When do I receive payment for these Timesheets?
We run our Pay-Cycle weekly which means all timesheets that are received by 8am Friday will be received in your bank account the next Friday.
Can I email my timesheet?
The Payroll Department have been working hard with the Trusts to allow our valued staff to email Timesheets through rather than faxing or posting Timesheets.
For the Timesheet to be processed it must meet the below conditions. If it does not you will receive an email stating why and be asked to re-submit. If the Timesheet is not re-submitted in the correct format by the Friday 8am cut-off you will not be paid till the following Friday.
• Must be scanned in PDF format
• Must be emailed to timesheets@nursing-personnel.com
• Timesheet to be completed in Black Ink Only
• All writing must be Clear and Legible
• No photos from phone cameras
• Timesheet must be the original printed from the Website (NB photocopies of timesheets will not be accepted)
• For hospitals that require original Timesheets (Queen Elizabeth and Good Hope) emailed Timesheets will not be accepted
• Nursing Personnel logo must be visible
How do I know if my Timesheet has been processed?
This can be easily found by logging on to on the Nurse Portal through Nursing Personnel’s website. Once you have logged into your online account please click the Summary of Shifts Tab. Once here if there is a Green Tick next to the shift that means we have received and processed the timesheet you have sent through.
Why can’t I call and check if my Timesheet has been received?
Faxed timesheets are actually not received in a Paper form rather in an electronic format. These are then sent individually to Payroll staff to process. This has dramatically improved processing time for Timesheets ensuring all timesheets sent by the cut-off will be paid.
Our staff does not have access to check if timesheets are in the queue therefore unfortunately have no way of telling if your timesheet is received. The only thing calling staff will achieve is under-utilising valuable Payroll staff time which can be used to ensure your timesheet would be processed and paid.
The best thing to do is send your timesheets well before the cut-off and checking your account on the website. Process time will be a lot quicker during non-peak periods, which are near the cut-off time, and therefore will appear on-line a lot sooner.
Where can I print more Timesheets?
These can be found in the Payroll Information Tab on the Nursing Personnel website.
What do I need filled on my timesheet?
• Signature by nurse in charge
• Date of Shift
• Start and End time of Shift
• Any breaks taken
• Reference Number/Cost code (Given by NP co-ordinator or Nurse in charge)
• Your name and signature
I have just started working through MPP. What forms do you require and what information do you need?
1. For us to pay you we do need your Bank Details which is your Sort code, Account Number and Account Name.
2. We need a completed and signed P46 form, which can be found on our Website.
3. We send texts to let you know when your salary will be paid and we also email payslips to you. Please ensure you provide your co-ordinator with a valid mobile phone number and email address.
Why am I on BR/0T for a tax code?
A BR Tax Code means you are getting taxed at 20% on your total Taxable income rather than receiving the £8,015 yearly Tax-Free Allowance. There are two reasons for this:
1. If we are not your sole Employer and you are already claiming the Tax-Free allowance from another Employer then you cannot also claim it through MPP or;
2. You have not sent through a P46 form which we require to change your tax code. If that is the case please fill that out and send to us.
When will I be getting my P60?
P60’s which are used for your annual tax return will be sent to you by the 31st May 2012.
Further Contact Details:
If you require any further information on help you can email on
payroll@nursing-personnel.com or call the team.
